Privacy Policy

01 Introduction

BingkaiBet ("we", "us", "the Operator", "the Platform") respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how BingkaiBet collects, processes, stores, shares, and protects personal information obtained from players and visitors to bingkaibet.cam and all associated services.

This policy applies to all individuals who access or use the BingkaiBet platform, including registered account holders, visitors who browse the website without registering, and any person whose personal data is otherwise provided to us in connection with our services — including Malaysian players accessing the platform from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and elsewhere in Malaysia.

We take a straightforward approach to privacy: we collect only the data need, we use it only for legitimate purposes, we protect it with appropriate technical and organisational measures, and we do not sell it to third parties for marketing.

02 Definitions

For the purposes of this Privacy Policy, the following terms shall carry the meanings set out below:

• "Personal Data" — any information that identifies or could reasonably be used to identify a natural person, directly or indirectly.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, disclosure, deletion, or any combination thereof.
• "Data Controller" — the entity that determines the purposes and means of processing Personal Data. BingkaiBet acts as Data Controller in respect of player data collected through the Platform.
• "Data Processor" — any third party that processes Personal Data on behalf of BingkaiBet, such as payment processors, KYC verification providers, or cloud hosting services.
• "Consent" — a freely given, specific, informed, and unambiguous indication of agreement to the processing of Personal Data.
• "KYC" — Know Your Customer procedures, being identity and address verification steps required prior to processing withdrawals.
• "Cookie" — a small data file stored on a user's device by a web browser, used to remember information about the user or their browsing session.
• "Platform" — the BingkaiBet website at bingkaibet.cam and all associated games, betting products, and services.

03 Personal Data We Collect

BingkaiBet collects the following categories of personal data, depending on how you interact with the Platform:

3.1 Identity Data

• Full legal name as it appears on a government-issued identity document.
• Date of birth (used for age verification — all players must be 21years of age or older).
• Gender (where voluntarily provided during registration).
• Nationality and country of residence.
• Government-issued identity documents: Malaysian MyKad, passport, or driver's licence.
• A verification selfie holding your identity document, required during KYC.

3.2 Contact Data

• Email address (used for account communications, notifications, and security alerts).
• Mobile phone number (used for two-factor authentication and account security).
• Residential address (required for KYC proof-of-address verification).

3.3 Financial Data

• Payment method details associated with deposits and withdrawals, including e-wallet identifiers (Touch 'n Go eWallet, Boost, GrabPay), bank account numbers, FPX/DuitNow references, and transaction amounts.
• Transaction history: deposit records, withdrawal requests, transaction dates, amounts in MYR, and processing outcomes.
• Source of funds documentation, where required for regulatory compliance or fraud prevention.

3.4 Technical & Usage Data

• IP address and approximate geographic location derived from IP data.
• Device type, operating system, browser type and version.
• Referring URL and navigation path within the Platform.
• Login timestamps and session duration data.
• Game activity logs, including games played, bet amounts, win/loss outcomes, and session history.

3.5 Communications Data

• Records of communications made through live chat, email, or other support channels, including timestamps and content of messages.
• Feedback, complaints, and dispute correspondence.

04 How We Collect Personal Data

BingkaiBet collects personal data through the following means:

• Direct Submission: Information you provide when completing the registration form, conducting KYC verification, making a deposit or withdrawal request, or contacting customer support.
• Automated Collection: Technical and usage data collected automatically when you access the Platform, through server logs, cookies, and similar tracking technologies.
• Third-Party Sources: Identity verification data returned by KYC service providers; fraud risk scores and device fingerprints provided by our fraud prevention partners; payment confirmation data from payment processors such as FPX operators, DuitNow, and e-wallet providers.
• Public Sources: In limited circumstances, publicly available information may be consulted for fraud detection or regulatory compliance purposes.

05 Purposes of Data Processing

We process personal data for the following specific purposes. The table below summarises the data categories used for each purpose:

06 Legal Basis for Processing

BingkaiBet processes personal data under the following legal bases, consistent with internationally recognised data protection principles including those embodied in the EU General Data Protection Regulation (GDPR) as a benchmark standard:

• Contractual Necessity: Processing necessary to perform the contract between you and BingkaiBet, including account administration, payment processing, and fulfilment of withdrawal requests.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering obligations, KYC regulatory requirements, and fraud reporting obligations.
• Legitimate Interests: Processing carried out in BingkaiBet's legitimate interests, including fraud detection, platform security, responsible gambling monitoring, and analytics for service improvement — where these interests are not overridden by your rights and interests.
• Consent: Processing for purposes such as marketing communications, where you have provided explicit prior consent. Consent may be withdrawn at any time without consequence to your Account.

07 Data Sharing & Third Parties

BingkaiBet does not sell, rent, or trade your personal data to third parties for their own commercial or marketing purposes. Personal data is shared with third parties only in the following circumstances and only to the minimum extent necessary:

• Payment Processors: Transactional data is shared with payment service providers including FPX operators, DuitNow, e-wallet platforms (Touch 'n Go, Boost, GrabPay), and participating Malaysian banks (Maybank, CIMB, Public Bank, RHB, Hong Leong) solely for the purpose of processing deposits and withdrawals.
• Identity Verification (KYC) Providers: Identity documents and biometric data submitted during KYC are processed by our third-party identity verification partners. These partners operate under data processing agreements and are bound by confidentiality obligations.
• Fraud Prevention & AML Services: Certain transaction and behavioural data may be shared with anti-fraud and anti-money-laundering screening services to detect and prevent financial crime.
• Cloud Infrastructure Providers: Platform data is stored on secure cloud servers operated by contracted hosting providers, who process data only under our instructions and do not have independent rights to your data.
• Regulatory Authorities: BingkaiBet will disclose personal data to competent regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, court order, or where we believe disclosure is necessary to prevent fraud or protect legal rights.
• Group Companies: Where BingkaiBet operates within a corporate group, data may be shared with affiliated entities for internal administrative purposes, subject to equivalent data protection standards.

08 Data Retention

BingkaiBet retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention principles apply:

• Active Account Data: Retained for the duration your Account remains active and for minimum period of five (5) years following Account closure, in accordance with standard anti-money laundering record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of seven (7) years to comply with applicable financial record-keeping obligations.
• KYC Documentation: Retained for the period required under the licensing jurisdiction's AML regulations, typically five (5) years from the date of submission or Account closure, whichever is later.
• Support Communications: Retained for three (3) years from the date of the final communication, unless the matter is subject to ongoing dispute or legal proceedings.
• Marketing Consent Records: Retained for the duration of the consent and for three (3) years after withdrawal of consent, as evidence of the consent history.
• Technical and Usage Logs: Retained for up to twelve (12) months for security and fraud investigation purposes, after which they are aggregated or anonymised.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data lifecycle procedures.

09 Data Security

BingkaiBet implements a range of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS/SSL Encryption: All data transmitted between your device and the BingkaiBet Platform is protected by industry-standard Transport Layer Security (TLS) encryption.
• Data Encryption at Rest: Sensitive personal and financial data stored on our servers is encrypted using AES-256 or equivalent standards.
• Access Controls: Access to personal data within BingkaiBet's systems is restricted to authorised personnel with a legitimate operational need. Access rights are reviewed periodically and revoked when no longer required.
• Two-Factor Authentication: Players are encouraged to enable2FA on their Accounts as an additional security layer. BingkaiBet staff are required to use multi-factor authentication for access to administrative systems.
• Intrusion Detection & Monitoring: Our platform is monitored continuously for suspicious activity, unauthorised access attempts, and anomalous patterns.
• Vendor Security Assessment: Third-party service providers handling personal data are assessed for their security practices prior to engagement and periodically thereafter.

10 Cookies & Tracking Technologies

BingkaiBet uses cookies and similar tracking technologies to improve the functionality and performance of the Platform, personalise your experience, and support analytical and security purposes. The following categories of cookies are used:

10.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function correctly. They enable core features such as session authentication, security token management, and shopping cart functionality. These cookies cannot be disabled without impairing the functionality of the Platform.

10.2 Performance & Analytics Cookies

These cookies collect aggregated, anonymised information about how visitors use the Platform — including which pages are most visited, where users navigate from, and whether error messages are encountered. This data helps us understand and improve Platform performance. We do not use this data to identify individual users.

10.3 Functionality Cookies

These cookies remember your preferences and settings — such as language preferences, previously entered usernames (not passwords), and display configuration — to provide a more personalised experience on return visits.

10.4 Fraud Detection & Security Cookies

Certain cookies and device-fingerprinting technologies are used for fraud prevention, risk scoring, and security monitoring purposes. These are essential to maintaining the integrity and security of the Platform.

11 Your Data Rights

Subject to applicable law and certain limitations arising from our legal obligations (such as AML record-keeping requirements), you have the following rights in relation to the personal data BingkaiBet holds about you:

• Right of Access: You may request a copy of the personal data we hold about you and information about how it is being processed.
• Right to Rectification: You may request that we correct any inaccurate or incomplete personal data held about you.
• Right to Erasure ("Right to be Forgotten"): In certain circumstances, you may request the deletion of your personal data. This right is subject to our legal obligation to retain certain records under AML and financial regulations.
• Right to Restrict Processing: You may request that we restrict the processing of your personal data in specific circumstances, for example while a dispute over accuracy is being resolved.
• Right to Data Portability: Where technically feasible and legally applicable, you may request a structured, machine-readable copy of personal data you provided to us.
• Right to Object: You may object to processing based on legitimate interests, including profiling for marketing purposes. If you opt out of marketing, we will stop sending promotional communications promptly.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing conducted before withdrawal.

12 Minors & Age Restriction

BingkaiBet is strictly an adult platform. All players must be at least 21 years of age to register an Account or access any betting or gaming services on the Platform. We do not knowingly collect personal data from individuals under the age of 21.

13 International Data Transfers

BingkaiBet operates internationally and may transfer personal data to third-party processors located in jurisdictions outside Malaysia. Such transfers may occur in connection with our cloud hosting infrastructure, KYC verification services, fraud prevention providers, and payment processing partners.

Where personal data is transferred to countries that may not provide the same level of data protection as Malaysia or the European Economic Area, BingkaiBet takes appropriate safeguards to ensure that your data remains protected in accordance with the standards set out in this Privacy Policy. These safeguards include the use of contractual clauses in agreements with service providers, the selection of providers operating in jurisdictions with adequacy determinations, or other approved transfer mechanisms.

14 Changes to This Privacy Policy

BingkaiBet reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes will be communicated to registered players via the email address associated with their Account, and notice will be displayed prominently on the Platform for a reasonable period prior to the changes taking effect.

The effective date shown at the top of this document will be updated each time the policy is revised. Your continued use of the Platform following the effective date of any revision constitutes your acknowledgement of the updated Privacy Policy.

The current version of this Privacy Policy is always accessible at bingkaibet.cam/privacy-policy. We recommend reviewing this page periodically to stay informed of any updates.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by BingkaiBet, please contact us through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the live chat widget on the Platform. This is the fastest way to reach our team for urgent privacy or account concerns.
• Email: [email protected] — please mark the subject line "Privacy Enquiry" to ensure your message is directed to the appropriate team. We aim to respond to all privacy-related emails within 48 hours.

When submitting a privacy request, please include your registered username, a description of your request, and any relevant reference numbers or dates. Providing this information will help us process your request more efficiently and without unnecessary delay.